Join Russ Jones at Direct Response Forum 2008

Glenbrook's Russ Jones is going to be presenting at this year's Direct Response Forum 2008 in San Diego.

It's June 2008 - Do You Know Where Your BIN's Are?

Glenbrook's Bryan Derman reflects on last week's actions by the FDIC and the FTC against CompuCredit and its sponsoring banks.

Payment Systems Fraud Is Not the Same as Data Security!

Glenbrook's Linda Elliott shares her perspective from last week's Payments 2008 conference hosted by the Federal Reserve Bank of Chicago.

Expedited Bill Payment Heading Up for Banks

Glenbrook's Allen Weinberg and Jim Salters attended this week's Payments 2008 conference in Las Vegas. Here's Jim's report about the expedited bill payment opportunity for banks.

Day 2 Field Report from NACHA's Payments 2008

Glenbrook's Allen Weinberg and Jim Salters are attending this week's Payments 2008 conference in Las Vegas. Here's Allen's second report from today's sessions including his notes on the panel he chaired this afternoon titled “Payments aren’t about Payments Anymore”.

Knowledge-Based Authentication: There Has To Be a Better Way - Or - Why Do I Feel Like Screaming?

Glenbrook's Carol Coye Benson posts a rant on her latest experience as a customer being forced through a knowledge-based authentication drill with a vendor (AT&T) who already knows her well.

Report from NACHA 2008 - Day One General Session

Glenbrook's Allen Weinberg and Jim Salters are attending this week's Payments 2008 conference in Las Vegas. Here's Jim's report on the day one general session.

Field Report from NACHA's Payments 2008 Conference

Glenbrook's Allen Weinberg and Jim Salters are attending this week's Payments 2008 conference in Las Vegas. Read Allen's report from the first day's sessions.

Roundtable on the Structure of the Merchant Marketplace

Glenbrook's next roundtable on the Structure of the Merchant Marketplace will be held June 10th in Santa Clara, California. Registration is now open. Allen Weinberg and Carol Coye Benson will be taking a special look "under the covers" – focusing on the key industry verticals within the U.S. merchant marketplace. » More

2008 ETA Expo - Field Report

Glenbrook's Allen Weinberg was at this week's 2008 annual Electronic Transactions Association's Annual Meeting & Expo in Las Vegas. Allen has filed a field report from the Expo.

Apple Rocks the Mobile World

Apple has announced its plans for enabling third-party developers to deploy applications on the iPhone as well as significant new features supporting deployment of iPhones inside enterprises. Glenbrook's Russ Jones shares his thoughts regarding Apple's iPhone news.

Glenbrook's First eB2B Payments at the Tipping Point Workshop

Glenbrook's Carol Coye Benson writes about our first Payments Workshop on B2B payments: "eB2B Payments at the Tipping Point".

Converting Customers with TrialPay

Glenbrook's Russ Jones and Scott Loftesness recently completed a fourteen-page Research Brief entitled:

Converting Customers With TrialPay
A New Payment Alternative for Online Merchants

From the introduction: "Although typically categorized as an alternative payment mechanism, TrialPay’s solution is quite different from the other online eCommerce payment alternatives such as Google Checkout, PayPal, and Bill Me Later. It’s really in a different class—instead of providing consumers that are ready to buy with a more secure or more convenient way to pay, TrialPay provides consumers that are hesitant to buy with added incentives to push them into taking action."

To request a complimentary PDF copy of this Glenbrook Research Brief, click here.

ACH @ POS

Glenbrook's Carol Coye Benson recently spoke with Elliott McEntee, President and CEO of NACHA about two current payment industry issues - NACHA's reaction to "de-coupled debits" and the progress of the Secure Vault Payments program. She's filed this report on the discussion.

Glenbrook is Growing

As Glenbrook's consulting practice continues to grow, we are looking to add to our talent base on the east coast. We're seeking a payments professional with 5+ years of relevant experience to join us as a Senior Associate in the New York metropolitan area. Please see our posting on www.PaymentsJobs.com for specifics.

Taxis and Payment Cards in New York City

Glenbrook's Carol Coye Benson spent a few days over the New Year's holiday in New York City - and files this report on using her debit card along the way.

Some Thoughts on Payments Charity Before the Holidays

Jacqueline Chilton shares her thoughts about some alternative ways to gift this holiday season.

The Evolution from Mobile Banking to Mobile Payments

Jacqueline Chilton thinks about recent developments in mobile banking and the implications for the evolution to mobile payments.

eB2B at the Tipping Point?

Carol Coye Benson recently returned from the Association of Financial Professionals Conference in Boston - where she explored the relative progress being made in the migration of business to business (B2B) payments from paper checks to electronic payments. She shares her insights in "eB2B at the Tipping Point?"

This Week's AFP Conference in Boston

Glenbrook's Carol Coye Benson is attending this weeks Association of Financial Professionals (AFP) conference in Boston. She filed her first report from the conference earlier this morning. Carol has filed a second update on NACHA-related topics.

A Field Report from London

Glenbrook's Russ Jones files a field report from his travels in London - and his first encounter with dynamic currency conversion at retail - in the world-famous Harrods department store.

Glenbrook's Take on Finovate 1.0

Glenbrook's Bryan Derman attended today's Finovate 1.0 Conference in New York City. He filed his report on the conference on Payments News.

In Search of the Killer App - for Identity Infrastructure

Glenbrook's Linda Elliott files her second report from this week's Digital ID World conference in San Francisco on the subject of where's the "killer app" for identity infrastructure?

Identity: Innovation or Infrastructure

Glenbrook's Linda Elliott is attending this week's Digital Identity World conference in San Francisco. She's filed her first report from this morning's discussions and observations.

Glenbrook's Thumbnail Strategy for Mobile Banking

Glenbrook's Scott Loftesness thinks developing a strategy for mobile banking should be simple and straightforward. He shares his thoughts in this article. Russ Jones adds his comments with The 10-Step Cookbook for Glenbrook's Mobile Banking Strategy.

Identity: Innovation or Infrastructure

Glenbrook's Linda Elliott will be attending the Digital Identity World conference later this month. In an article titled "Identity: Innovation or Infrastructure", she shares some of her thoughts going into the conference.

Jacqueline Chilton Joins Glenbrook

Jacqueline brings over fourteen years of consulting experience and extensive knowledge in market assessment, business case development, and product strategy across multiple disciplines including payment cards, cash management, transaction clearing, procurement and technology infrastructure. » More

Glenbrook's Carol Coye Benson Reports on Chicago Fed's Payments 2007 Conference

Glenbrook's Carol Coye Benson is back from this week's Payments 2007 conference sponsored by the Federal Reserve Bank of Chicago. The theme of this year's conference was "Competitive Forces Shaping the Payments Environment: What's Next?." Click here to read Carol's full conference report on Payments News.

Preparing for the Merchant & Online Payments Revolution

Glenbrook's Allen Weinberg will be holding an afternoon workshop on May 15 titled "Point Of Sale Impact: Preparing for the Merchant and Online Payments Revolution" at the upcoming CardTech/SecureTech conference in San Francisco.

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Glenbrook Launches PaymentsJobs.com

Glenbrook has launched PaymentsJobs.com, a new job listing service designed to assist payments professionals and employers in finding each other.

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Chargebacks: It Pays for Merchants to Put Up a Fight!

To better understand how eCommerce merchants are responding to the chargeback challenge, Glenbrook recently undertook a comprehensive study of its eCommerce clients to determine the true cost of payment card chargebacks. Allen Weinberg reports on what we found, and on best practices for mitigating losses.

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